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Cattell, D W, Bowen, P A and Kaka, A P (2011) Proposed Framework for Applying Cumulative Prospect Theory to an Unbalanced Bidding Model. Journal of Construction Engineering and Management, 137(12), 1052–9.
Cheung, S O and Chow, P T (2011) Withdrawal in Construction Project Dispute Negotiation. Journal of Construction Engineering and Management, 137(12), 1071–9.
Edwards, D J and Holt, G D (2011) Mini-Excavator Safety: Toward Innovative Stability Testing, Procurement, and Manufacture. Journal of Construction Engineering and Management, 137(12), 1125–33.
Eybpoosh, M, Dikmen, I and Talat Birgonul, M (2011) Identification of Risk Paths in International Construction Projects Using Structural Equation Modeling. Journal of Construction Engineering and Management, 137(12), 1164–75.
Fonte, G C A (2011) Energy Management Reduces Great Pyramid Build Effort by More Than 98%. Journal of Construction Engineering and Management, 137(12), 1195–204.
Golparvar-Fard, M, Peña-Mora, F and Savarese, S (2011) . Journal of Construction Engineering and Management, 137(12), 1099–116.
Gouett, M C, Haas, C T, Goodrum, P M and Caldas, C H (2011) Activity Analysis for Direct-Work Rate Improvement in Construction. Journal of Construction Engineering and Management, 137(12), 1117–24.
Hartmann, T (2011) Goal and Process Alignment during the Implementation of Decision Support Systems by Project Teams. Journal of Construction Engineering and Management, 137(12), 1134–41.
Heon Jun, D and El-Rayes, K (2011) Multiobjective Optimization of Resource Leveling and Allocation during Construction Scheduling. Journal of Construction Engineering and Management, 137(12), 1080–8.
Kale, S and Karaman, E A (2011) Evaluating the Knowledge Management Practices of Construction Firms by Using Importance–Comparative Performance Analysis Maps. Journal of Construction Engineering and Management, 137(12), 1142–52.
Kirgiz, M S (2011) Chemical Properties of Blended Cement Pastes. Journal of Construction Engineering and Management, 137(12), 1036–42.
Li, J and Zou, P X W (2011) Fuzzy AHP-Based Risk Assessment Methodology for PPP Projects. Journal of Construction Engineering and Management, 137(12), 1205–9.
Li, N and Becerik-Gerber, B (2011) Life-Cycle Approach for Implementing RFID Technology in Construction: Learning from Academic and Industry Use Cases. Journal of Construction Engineering and Management, 137(12), 1089–98.
Li, Y Y, Chen, P, Chew, D A S, Teo, C C and Ding, R G (2011) Critical Project Management Factors of AEC Firms for Delivering Green Building Projects in Singapore. Journal of Construction Engineering and Management, 137(12), 1153–63.
Love, P E D, Edwards, D J, Irani, Z and Goh, Y M (2011) Dynamics of Rework in Complex Offshore Hydrocarbon Projects. Journal of Construction Engineering and Management, 137(12), 1060–70.
Nahmens, I and Bindroo, V (2011) Is Customization Fruitful in Industrialized Homebuilding Industry?. Journal of Construction Engineering and Management, 137(12), 1027–35.
- Type: Journal Article
- Keywords: Construction management; Construction industry; Surveys; Residential buildings; Construction management; Construction industry; Customer services; Survey;
- ISBN/ISSN: 0733-9364
- URL: https://doi.org/10.1061/(ASCE)CO.1943-7862.0000396
- Abstract:
The level of customization currently being built by U.S. industrialized homebuilders, including modular and manufactured homes producers, is characterized and the impacts of customization on plant operational performance, and employee and customer satisfaction are examined. To assess the current state of the industry, including the level of customization offered and operational performance, a large-scale survey of industrialized housing producers was conducted. Results revealed that in general, the operational performance of the surveyed homebuilders deteriorates with an increase in home customization. Producers that offer more customization tend to be less efficient in their use of manufacturing space and less efficient with their labor. Results also show that a higher level of customization leads to higher employee satisfaction (lower labor turnover) and leads to lower customer satisfaction. However, those producers that had active quality programs (e.g., continuous improvement) had higher customer satisfaction ratings. Therefore, industrialized housing manufacturers have not reached the ideal of mass customization (i.e., effectively managing the production complexities of customization) and are paying a price for offering more choices to their customers. Lessons learned from this study and mass customization enabling factors are discussed.
Swarup, L, Korkmaz, S and Riley, D (2011) Project Delivery Metrics for Sustainable, High-Performance Buildings. Journal of Construction Engineering and Management, 137(12), 1043–51.
Xia, B, Chan, A P C and Yeung, J F Y (2011) Developing a Fuzzy Multicriteria Decision-Making Model for Selecting Design-Build Operational Variations. Journal of Construction Engineering and Management, 137(12), 1176–84.
Zhou, H and Zhang, H (2011) Risk Assessment Methodology for a Deep Foundation Pit Construction Project in Shanghai, China. Journal of Construction Engineering and Management, 137(12), 1185–94.